Hey there, I am Ayo a Web Developer a Technical Support Expert

Web Developer and Technical Support Expert Based in , Nigeria.

I am a results-driven Web Developer and Technical Support Manager with over 9 years of experience building user-friendly websites and managing customer-facing technical operations. I specialize in designing and developing responsive, scalable web solutions using modern tools and frameworks, while also leading support teams to deliver high-quality technical assistance and customer satisfaction.

My experience spans managing end-to-end website projects, troubleshooting complex technical issues, maintaining uptime and performance, and bridging communication between technical teams and end users. I excel at translating business needs into functional web products and support processes, ensuring seamless digital experiences.

I’m currently seeking new opportunities where I can apply my skills in web development and technical operations to help build and maintain reliable, user-focused technology solutions.

48

Completed
Projects

9

Years
of Experience

4+

Awards
won

SERVICES

What Services I Provide ?

PHP,HTML,CSS,JAVASCRIPT,SQL

WordPress website Development

Building fast, secure, and scalable WordPress websites tailored to client needs. Skilled in custom theme and plugin development, responsive design, and performance optimization using PHP, HTML, CSS, JavaScript, and SQL.

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PHP,HTML,CSS,JAVASCRIPT,SQL

Web Design

Designing intuitive and engaging user interfaces with a focus on aesthetics and functionality. Proficient in translating ideas into seamless digital experiences using tools like Figma and Adobe XD, and implementing designs using HTML, CSS, and JavaScript.

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HTML,CSS,JAVASCRIPT,APIs

Technical Support

Delivering end-to-end technical support, troubleshooting, and maintenance for web applications and digital platforms. Experienced in identifying performance bottlenecks and deploying updates across various devices and environments to ensure stability and responsiveness.

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Customer Advocacy

Championing user needs through feedback-driven improvements, support strategy, and product optimization. Bridging the gap between users and developers to enhance satisfaction and retention across digital products and services.

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Product Managment

Driving the strategy, roadmap, and execution of tech products from concept to launch. Skilled in user research, cross-functional collaboration, agile development, and data-driven decision-making to deliver solutions that meet both user needs and business goals.

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Tech Business Development

Identifying growth opportunities and building strategic partnerships within the tech ecosystem. Experienced in crafting go-to-market strategies, managing client relationships, and scaling digital products by aligning technical innovation with market demand.

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Resume

Work Experience & Education

2020 - Present

Lead Technical Account Manager / Lead Business Development Manager

Nigeria, BIGA

As Lead Technical Account Manager and Business Development Manager at BIGA, I led the delivery of 30+ digital projects, drove about N100M+ in revenue increase, and expanded our client base across 3 countries. I built and managed cross-functional teams, introduced support automation tools to improve client experience, and streamlined account management processes to boost retention and upselling.

2018 - 2020

Manager, Business Development & IT

Lagos, Max-Migold Ltd

I acquired 50+ new clients and launched high-revenue services, contributing over ₦40M in growth. I implemented a CRM system to increase sales efficiency, redesigned the company’s website to boost traffic and conversions, and created an online training platform that opened up new revenue channels. My work also improved customer engagement and sales operations.

2015 - 2017

Lead, Digital Media & Customer Service

Lagos, Deepartymall NG

I led digital marketing efforts and customer service operations, driving product visibility and customer retention. I implemented staff training programs, expanded digital distribution for FMCG products, and managed 60+ daily customer interactions with high satisfaction scores. My efforts contributed to the company earning a ‘Best Customer Service’ award.

2014 - 2014

Digital Media Strategist & Web Designer

Lagos, Deepartymall NG

I developed and executed online marketing campaigns across multiple platforms, growing brand visibility and engagement. I designed and maintained the company’s website, managed CRM systems, and handled logistics and inventory coordination. My use of analytics helped measure and refine social media performance for ongoing success.

Courses

2015

Website Development Bootcamp

Udemy

WordPress, CSS, HTML, Javascript, Boostrap

2019

Technical Product Development

Udemy

Product development lifecycle, problem discovery, user research, prototyping, launch, and stakeholder management. Agile, Design Thinking, and OKRs, build no-code products, Generative AI for productivity and automation in product management.

Education

2008 - 2012

Bachelor of Science

Communication & Media Studies

Technologies, Design, Communication Media, Advertising, Public Relations

IN VIEW - 2026

Master of Science

Technology Management

Management of Technology Innovation,
Intellectual Property Management,
Project Management,
Communication and Conflict Resolution,
Quality Systems,
Supply Chain Management

Hard Skills

Core Skills

Website Development

Product Management

Tech Business Development

Technical Account Management

Tool Skills

Tool Stack

Unity

75%
Unreal Engine

75%
Godot

85%
Blender

95%
Visual Studio

75%
ChatGPT

80%
Github

95%
Trello

95%

General Skills

Communication

Leadership

90%
Critical Thinking

75%
Mentorship

85%
Empathy

95%

Languages

English

90%
Spanish

60%
Italian

30%
French

70%

Soft Skills

Creativity and passion for games
Strong problem-solving skills
Excellent teamwork and collaboration
Good communication skills
Attention to detail
Critical thinking and analytical skills
Creative Problem-Solving
Continuous Learning

Testimonials

Here’s what my clients say

I highly recommend this business. The product quality is outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money.

Bryn Hooper

CEO, Abc.inc

I highly recommend this business. The product quality is outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money.

Caspar Baldwin

CEO, Abc.inc

I highly recommend this business. The product quality is outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money.