As Lead Technical Account Manager and Business Development Manager at BIGA, I led the delivery of 30+ digital projects, drove about N100M+ in revenue increase, and expanded our client base across 3 countries. I built and managed cross-functional teams, introduced support automation tools to improve client experience, and streamlined account management processes to boost retention and upselling.

I acquired 50+ new clients and launched high-revenue services, contributing over ₦40M in growth. I implemented a CRM system to increase sales efficiency, redesigned the company’s website to boost traffic and conversions, and created an online training platform that opened up new revenue channels. My work also improved customer engagement and sales operations.

I led digital marketing efforts and customer service operations, driving product visibility and customer retention. I implemented staff training programs, expanded digital distribution for FMCG products, and managed 60+ daily customer interactions with high satisfaction scores. My efforts contributed to the company earning a ‘Best Customer Service’ award.

I developed and executed online marketing campaigns across multiple platforms, growing brand visibility and engagement. I designed and maintained the company’s website, managed CRM systems, and handled logistics and inventory coordination. My use of analytics helped measure and refine social media performance for ongoing success.